# Mouhamadou Baba Traore - Software Engineering Student | Customer Operations & Logistics Specialist
Source: https://hello.cv/babatraore
Swansea

## About
Software Engineering student with a strong foundation in customer operations, logistics, and data management, eager to apply analytical and problem-solving skills in dynamic, customer-facing or tech-adjacent environments. Proven ability to optimize workflows, resolve complex issues, and enhance operational efficiency, as demonstrated by implementing a reporting system that reduced lost products to less than 1 per 2-3 months. Committed to leveraging technical aptitude and collaborative leadership to drive tangible results and deliver exceptional service.

## Work
### Warehouse Manager Intern – Fulfilment | DarouSalam General Trading
Led operational oversight for warehouse fulfillment, managing daily logistics and improving reporting systems to enhance efficiency and accuracy.
- Generated and analyzed monthly financial statements and salary reports, providing critical data for executive decision-making.
- Managed the daily retrieval and loading of hundreds of parcels, consistently achieving timely distribution targets.
- Designed and implemented a new reporting system, significantly increasing accuracy and streamlining overseas workflow, reducing lost products to less than 1 per 2-3 months.
- Cultivated managerial skills by leading a team of 5, optimizing task delegation and fostering collaborative teamwork to meet operational goals.
### Data Entry Clerk, Customer Service Representative (Summer Internship) | Clearance.ae and Abraa.com
Provided comprehensive customer support and managed data entry operations, ensuring seamless e-commerce functionality and high customer satisfaction.
- Managed and updated e-commerce inventory, accurately listing new products to ensure real-time availability for customers.
- Identified and reported over 9 critical technical issues to developers, directly contributing to uninterrupted daily e-commerce operations.
- Coordinated effectively with delivery drivers, ensuring 100% on-time delivery of products to customers.
- Addressed queries for hundreds of customers and resolved complaints, reducing return and refund requests through effective policy explanation and conflict resolution.
- Resolved complex customer issues by offering solutions such as coupons or item replacements, enhancing customer satisfaction and supporting colleagues during peak operational periods.

## Volunteer
### Head Boy | The Oxford School
Served as Head Boy, leading a student council and collaborating with school administration to enhance student welfare and school initiatives.
- Directed a 75-member student council, successfully planning and executing school-wide initiatives and managing daily operational responsibilities.
- Collaborated with a 25-member administrative board to effectively address student concerns and implement improvements in disciplinary practices.
- Spearheaded fundraising efforts, raising 12,000 AED for "Friends of Cancer Patients" and supporting various school activities and initiatives.
### Sr Cyber Chief for the Safeguarding Committee | The Oxford School
Led the Safeguarding Committee, organizing educational workshops and initiatives to promote cyber safety and student well-being.
- Directed the Safeguarding Committee, successfully organizing and delivering workshops on cyber safety and data protection to enhance student awareness.
- Initiated and launched the "Oxford Helpline," providing crucial support for students experiencing emotional or social challenges.
- Orchestrated "Cyber Week," a comprehensive week-long event promoting internet security awareness and combating cyberbullying across all school sections.
- Demonstrated decisiveness and proactivity in planning over 10 student events, enhancing overall school engagement.

## Education
### Swansea University | Software Engineering
### The Oxford School | A Levels (BCC) & IGCSEs (1A*, 6As, 1B)

## Awards
### Certificate of Recognition and Participation
Curtin University | 2023-01-01
Recognized for participation in Curtin University's Interschool STEM challenge, demonstrating aptitude in science, technology, engineering, and mathematics.
### High Distinction Certificate in Arabic-B (Non-Arab)
Australian Council for Educational Research | 2023-01-01
Received two high distinction certificates in Arabic-B (Non-Arab), showcasing exceptional linguistic proficiency.
### Certificate of Recognition and Participation
KenKen International Championship | 2023-01-01
Recognized for participation in the KenKen International Championship, demonstrating strong problem-solving and mathematical skills.
### Certificate of Recognition
Italian Ministry of Education and The Italian Commissioner's Office for Expo 2020 | 2020-10-01
Awarded for participation in a workshop focused on creating a new social contract to connect global youth during Expo 2020.

## Languages
- English
- French
- Arabic
- Wolof

## Skills
### Technical Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Frontpage
- Microsoft Expression Web
- Microsoft Databases
### Programming Languages
- Java
- HTML
### Operational Skills
- Inventory Management
- Logistics Management
- Warehouse Operations
- Workflow Optimization
- Reporting & Analysis
- Data Entry
- Team Leadership
- Delegation
### Customer Service
- Customer Support
- Complaint Resolution
- Customer Relationship Management
- Service Delivery
- Client Communication
### Soft Skills
- Problem Solving
- Communication
- Teamwork
- Adaptability
- Resilience
- Results-Oriented
- Time Management

## Source
Read this profile on Hello.cv: https://hello.cv/babatraore
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