Mouhamadou Baba Traore

Software Engineering Student | Customer Operations & Logistics Specialist

Swansea, GB.

About

Software Engineering student with a strong foundation in customer operations, logistics, and data management, eager to apply analytical and problem-solving skills in dynamic, customer-facing or tech-adjacent environments. Proven ability to optimize workflows, resolve complex issues, and enhance operational efficiency, as demonstrated by implementing a reporting system that reduced lost products to less than 1 per 2-3 months. Committed to leveraging technical aptitude and collaborative leadership to drive tangible results and deliver exceptional service.

Work

DarouSalam General Trading

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Warehouse Manager Intern – Fulfilment

Dubai, Dubai, United Arab Emirates

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Summary

Led operational oversight for warehouse fulfillment, managing daily logistics and improving reporting systems to enhance efficiency and accuracy.

Highlights

Generated and analyzed monthly financial statements and salary reports, providing critical data for executive decision-making.

Managed the daily retrieval and loading of hundreds of parcels, consistently achieving timely distribution targets.

Designed and implemented a new reporting system, significantly increasing accuracy and streamlining overseas workflow, reducing lost products to less than 1 per 2-3 months.

Cultivated managerial skills by leading a team of 5, optimizing task delegation and fostering collaborative teamwork to meet operational goals.

Clearance.ae and Abraa.com

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Data Entry Clerk, Customer Service Representative (Summer Internship)

Al Qusais, Dubai, United Arab Emirates

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Summary

Provided comprehensive customer support and managed data entry operations, ensuring seamless e-commerce functionality and high customer satisfaction.

Highlights

Managed and updated e-commerce inventory, accurately listing new products to ensure real-time availability for customers.

Identified and reported over 9 critical technical issues to developers, directly contributing to uninterrupted daily e-commerce operations.

Coordinated effectively with delivery drivers, ensuring 100% on-time delivery of products to customers.

Addressed queries for hundreds of customers and resolved complaints, reducing return and refund requests through effective policy explanation and conflict resolution.

Resolved complex customer issues by offering solutions such as coupons or item replacements, enhancing customer satisfaction and supporting colleagues during peak operational periods.

Volunteer

Head Boy

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The Oxford School

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Served as Head Boy, leading a student council and collaborating with school administration to enhance student welfare and school initiatives.

Highlights

Directed a 75-member student council, successfully planning and executing school-wide initiatives and managing daily operational responsibilities.

Collaborated with a 25-member administrative board to effectively address student concerns and implement improvements in disciplinary practices.

Spearheaded fundraising efforts, raising 12,000 AED for "Friends of Cancer Patients" and supporting various school activities and initiatives.

Sr Cyber Chief for the Safeguarding Committee

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The Oxford School

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Led the Safeguarding Committee, organizing educational workshops and initiatives to promote cyber safety and student well-being.

Highlights

Directed the Safeguarding Committee, successfully organizing and delivering workshops on cyber safety and data protection to enhance student awareness.

Initiated and launched the "Oxford Helpline," providing crucial support for students experiencing emotional or social challenges.

Orchestrated "Cyber Week," a comprehensive week-long event promoting internet security awareness and combating cyberbullying across all school sections.

Demonstrated decisiveness and proactivity in planning over 10 student events, enhancing overall school engagement.

Education

Swansea University

Swansea, Wales, United Kingdom of Great Britain and Northern Ireland
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Bachelors (Honors) Software Engineering

The Oxford School

Dubai, Dubai, United Arab Emirates
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High School Diploma A Levels (BCC) & IGCSEs (1A*, 6As, 1B)

Awards

Certificate of Recognition and Participation

Curtin University

Recognized for participation in Curtin University's Interschool STEM challenge, demonstrating aptitude in science, technology, engineering, and mathematics.

High Distinction Certificate in Arabic-B (Non-Arab)

Australian Council for Educational Research

Received two high distinction certificates in Arabic-B (Non-Arab), showcasing exceptional linguistic proficiency.

Certificate of Recognition and Participation

KenKen International Championship

Recognized for participation in the KenKen International Championship, demonstrating strong problem-solving and mathematical skills.

Certificate of Recognition

Italian Ministry of Education and The Italian Commissioner's Office for Expo 2020

Awarded for participation in a workshop focused on creating a new social contract to connect global youth during Expo 2020.

Languages

English

French

Arabic

Wolof

Skills

Technical Skills

Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Frontpage, Microsoft Expression Web, Microsoft Databases.

Programming Languages

Java, HTML.

Operational Skills

Inventory Management, Logistics Management, Warehouse Operations, Workflow Optimization, Reporting & Analysis, Data Entry, Team Leadership, Delegation.

Customer Service

Customer Support, Complaint Resolution, Customer Relationship Management, Service Delivery, Client Communication.

Soft Skills

Problem Solving, Communication, Teamwork, Adaptability, Resilience, Results-Oriented, Time Management.